Here’s the scenario: You walk into a new doctor’s office for a first visit and they hand you a clipboard with a stack of papers to fill out. You got there early as they advised for this specific reason. It takes you 20 minutes to get through it and then you hand the clipboard back to the receptionist. She scans your insurance card and you’re soon called in to see the doctor. None of this is necessarily unpleasant; it’s just what you’ve come to expect.
A couple of weeks later you get a letter in the mail that your insurance has been rejected and you owe the doctor’s office the cost of the visit. You know your insurance carrier is accepted at the doctor’s office you went to and you know you are covered for the type of visit you had. You think there has to be some mistake.
After several weeks of back and forth with the doctor’s office and your insurance, you find there was indeed a mistake. The receptionist didn’t get a perfect scan of your insurance card so one number was recorded into the computer incorrectly, putting the responsibility on you to make multiple phone calls and prove you are covered. In the end you are annoyed, frustrated and left thinking, we’re in the 21st century; isn’t there an easier way?
We think there should be. HighPoint Solutions is happy to announce that we are currently working with the Workgroup for Electronic Data Interchange (WEDI) to design a pilot for a Health Benefits and Health Record Mobile Solution (aka Virtual Clipboard). The objective of the project is to design a pilot solution that will automate the provider office “intake” process that collects health insurance and health history information. The “Virtual Clipboard” will be a mobile application to replace the paper-based documents, medication reconciliation, card scanning and the clipboard itself. In addition to streamlining the process of patient intake, this application will also prevent errors such as recording incorrect health insurance information.
The intent is to have a pilot solution designed by the end of the year’s first quarter and then a working pilot implemented and measured by the end of 2015. In addition to WEDI, participants include other healthcare organizations and technology vendors. HighPoint has the role of Project Manager and Architect in the solution.
Want the easy process? Want a company in the 21st century? We’ll update you on our progress and milestones as we turn this project into a reality.