Project Managers: Tackling Industry Challenges and Helping Organizations Achieve Success

When your organization embarks on a project — whether it’s a technology implementation, a strategic alignment for sustained growth, process improvement, or solving an innovation issue — you want someone with the breadth and depth of expertise that will keep things moving forward.

HighPoint’s project managers bring, on average, over 20 years of industry experience, in configuration, operational best practices, assessments and business processes the technology supports. This means your project manager will quickly identify opportunities for improving your organization’s efficiencies. Through listening sessions, observations and analysis, the project manager will quickly develop a plan of action.

Core systems must work from the start because they’re part of the healthcare ecosystem, supporting the ever-changing delivery landscape. If a core system fails, it can negatively affect other systems and processes downstream.

The project manager

To understand the functions of a project manager and the unique work HighPoint’s project managers do each day, it’s important to understand the responsibilities of the project manager. The project manager leads the team responsible for achieving the project’s overall objectives.

Project managers are typically responsible for a specific task, a team, or requirement. Because project management is strategic, the role of the project manager is strategic, too; it links the strategy and the project team.

According to the Project Management Institute (PMI), projects create value through improved business processes, are essential in developing new products and/or services, and makes it easier for organizations to respond to change in their environment or the competitive marketplace.

At a high-level, PMI says project managers should:

  • Be strategic business partners – the project manager must understand how the project fits into the organization’s overall strategic goals and help elevate the project’s importance throughout the organization.
  • Recognize and encourage individual contributors – a successful project manager motivates workers, often workers who the project manager has no influence over.
  • Pay attention to the stakeholders – Demonstrating confidences to stakeholders and project sponsors will help everyone embrace the necessary changes.
  • Lead to succeed – By investing in success, the project manager will lead the project through difficult times and see it through to the completion, when it’s successfully wrapped up.
  • Have integrity and accountability – Project managers are accountable for their decisions and demonstrate confidence, good-judgement, and be able to form a vision and deliver on that vision.
  • Embrace ambiguity – Because the majority of projects are complex and, at times, constrained and conflicted, the project manager is able to tackle change in an organization, and upright a project that is teetering, to prevent other issues from developing. This requires experienced project managers who can walk the tightrope of people and technical skills.

In healthcare, a project manager must have a keen understanding of industry challenges, the regulatory landscape, as well as the goals and obligations of the healthcare organization.

Project management

All project managers need to understand the organization they’re working with, and have strong leadership and communications skills. Specifically, with respect to IT projects, you must include a solid foundational knowledge of the technology needed to successfully complete the project.

PMI says that managing a project includes, but is not limited, to the following:

  • Performing assessments
  • Identifying requirements;
  • Addressing stakeholders needs, concerns, and expectations in planning and executing the project;
  • Establishing, maintaining, and delivering active, effective, and collaborative communications to stakeholders;
  • Supporting stakeholders and project sponsors in meeting requirements and creating deliverables;
  • Balancing the competing project constraints, which may include, but are not limited to:
    • Project scope,
    • Quality,
    • Schedule,
    • Budget,
    • Resources, and
    • Risk

HighPoint differentiators

What differentiates HighPoint’s project managers from others in the healthcare industry and why is that important? It’s the project manager’s years of focused and innovative healthcare experience, ensures the client is moving beyond today’s challenges and achieving tomorrow’s opportunities for growth.

The project manager brings knowledge and insight gained from hundreds of successful assessments, implementations and projects. Our project managers support healthcare organizations at every phase, delivering business value, results, and a competitive advantage to more than 280 clients worldwide.

Seasoned expertise

With knowledge and experience comes knowing how to approach a project. From the onset of any project, a HighPoint project manager asks these questions:

  • What needs to be done?
  • What do I need to know?
  • Who needs to participate in the team?

The analogy is that of one commonly heard on many cooking shows. For example, Gordon Ramsay’s Hell’s Kitchen, where two teams face a challenge and must determine who will lead the team forward. You can’t just start by throwing ingredients and seasonings into a stock pot, without first knowing why you’re starting the project in the first place. The healthcare organization is hiring HighPoint to make sure they achieve success: Whether it’s an implementation or other project, they’re looking for an experienced project manager to get the job done.

Cost, quality and access

HighPoint’s work gets to the core of the Institute of Healthcare Improvements (IHI) effort of generating changes in the way healthcare is delivered. The IHI’s Triple Aim targets improvements to the experience of care, improvements to the health of populations, and lowers the cost of care.

What’s the secret ingredient to navigating the ever-changing healthcare environment?

It’s experience and adaptability. We have extensive technical acumen to address any issue the client is facing. HighPoint’s experts understand the complexities of the payer life cycle, including new product implementations, business process re-engineering, and addressing regulatory mandates.

From rapid assessments and market inquiries to complex multi-year projects, HighPoint’s project managers help you attain the goals your organization sets. Our project managers have the technical, business and operations expertise, and the ability to crosswalk between those areas. Cross-functional teams have the technical and business knowledge necessary to implement, optimize, extend and configure your organization’s core systems.

To learn more about the HighPoint Payer Technology practice, please reach out to Steve Schneiderman, vice president, payer technology.