It’s time to allocate your resources more efficiently and scale your business capabilities with confidence. HighPoint’s outsourcing and virtualization services give our life sciences clients a reliable solution for tackling complex projects — without losing sight of core business objectives.

For more than 10 years, our managed services team has freed up clients with a range of capabilities, backed by continually developed professional training and experience. Supporting 9,700 applications across 540 active engagements worldwide, HighPoint’s resources are prepared to meet your requirements. And because our services are primarily priced by organizational size, we always have a solution available for your company’s strategic goals.

 

Offerings

  • Cloud services
  • Informatics support
  • Digital transformation
  • CRM support
  • End user support services
  • IT transformation

Benefits

  • Lower support costs
  • Predictable budgets
  • Dedicated delivery manager
  • Improved service levels
  • Reduced impact of IT turnover
  • Consistent adherence to quality standards
  • Robust governance framework
  • Single point of contact
  • Local resources with 100% onshore as needed
  • Established management and reporting system

 

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APPLICATION SUPPORT

Receive end-to-end support for your mission-critical applications: commercial ERP solutions, CRM, HRIS, mobile applications, MDM, analytics, custom applications, and commerce solutions.

HighPoint’s application support team applies a proven methodology for development, administrative support, testing, upgrades, and enhancements to boost user productivity and time-to-value while decreasing time-to-market.

The volume and value of data available to life sciences companies has never been greater, which is why our application managed services offer both results-based agreements and input-based agreements at any level of support required — from staff augmentation to fully managed.

CLOUD HOSTING SERVICES

With 80,000 square feet across 6 global data centers of space dedicated to managed services, HighPoint is ready to meet your business needs at a competitive price.

Choose the solution that fits your requirements, from an agile public cloud service to a dedicated cloud solution with optional managed services available.

Every HighPoint cloud service delivers a reliable level of quality and adaptable scalability, and comprehensive data security to meet and exceed Class A SSAE 16, SOX, JSOX, HIPAA, and PCI compliance requirements.

 

DATA AND APPLICATION ARCHIVING IN THE CLOUD

Retire applications and data from a wide range of sources to low-cost cloud servers monitored 24/7 by HighPoint’s data migration services staff.

Our solution removes the need for ongoing IT infrastructure costs, as well as the burden of IT training on ILM. HighPoint handles the maintenance and management of all data, ensuring secure access and permanent deletion of data in keeping with regulatory requirements and your company’s retention policies.

Learn about best practices for application retirement: Read White Paper

SHARED SERVICES

Extend the capabilities of your internal team, on-shore or near-shore, with business process services from HighPoint. Our virtual bench scales up or down quickly — while retaining the resources and knowledge necessary to keep your processes moving forward.

Flexibility is not the only way we guide clients through unforeseen changes. Our shared services team can assess your business and technology drivers to plan, design, and implement leading-edge customer service operations that spur long-term strategic success.

Our helpdesk agents are equipped with knowledge management, process improvement, case management, and service enablement tools — enabling them to measurably improve first-time call resolution and bolster other key business metrics.

Leading Outsourcing

  • Brandon McKay

    Executive Vice President, Outsourcing Services

    Brandon McKay

    With more than 16 years of experience in the technology industry, Brandon has significant background in the delivery of application and infrastructure support, hosting and technical solutions to the life science & healthcare provider market. Responsible for all facets of the business including growth, client services, global operations, and P&L management. Throughout his career with HighPoint, Brandon has played an integral role in establishing and solidifying strategic relationships with key customers and partners and overseeing some of HighPoint’s most complex solutions. Brandon holds a BS in Business and Computer Science from Indiana University.

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  • Harry Cardillo

    Senior Director, Digital Transformation

    Harry Cardillo

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  • Aleksandra Ilic

    Vice President, Digital Transformation

    Aleksandra Ilic

    Aleksandra has more than 15 years of comprehensive experience managing consulting implementations, leading technology solutions, and building customer excellence and governance programs focused on the Life Sciences industry. Her expertise includes spearheading global deployment initiatives, supporting development centers, business process engineering, BI/CRM/CLM strategy and roadmap execution, project and operational excellence, business development and relationship management for clients such as GlaxoSmithKline, Boehringer Ingelheim, Biogen, Allergan, Novartis, Takeda, Urgo, Celgene, and more.

    Prior to joining HighPoint, Aleksandra was the Senior Vice President of Skura Corporation focusing on growing Customer Success organization for CLM and adaptive sales enablement Life Sciences SaaS customers overseeing Account Management, Professional Services, and Technical Support. Aleksandra holds a BMath in Computer Science, Software Engineering Option and Combinatorics & Optimization Minor from University of Waterloo, Canada.

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  • Sal Raieta

    Director, Data Center Operations

    Sal Raieta

    As a Director of Data Center Operation, Sal brings a broad background of IT experience in Private and Public Cloud Solutions. He is responsible for server and storage operations, network engineering, application support, data center operations, and the 24×7 Operations Center.

    Sal has spent the past twelve years at HighPoint in various capacities; he started his career as a System Engineer and then moved into management. From Engineer to Director, he has worked with all areas of HighPoint and their customers providing a high level of service.

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  • Joe Shramek

    Director, IT Transformation

    Joe Shramek

    Joe has over 10 years of experience in the Health and Life Sciences industry delivering solutions in Managed Services, Hosting, ERP, SharePoint, LMS, HRIS as well as other custom solutions. His experience includes system solutions and design, project management, program management and delivery management.

    Prior to joining HighPoint, Joe was a Delivery Manager for Accenture, working in the Order to Cash area in implementing large ERP solutions. He also worked as a Cutover Lead and Business Analyst. Joe holds an MBA with a concentration in Information Technology in addition to Bachelors degrees in Communications and Psychology from Rutgers University.

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  • Dan Brunetti

    Vice President, End User Services

    Dan Brunetti

    Dan brings 25 years of experience in life science IT services to his role at HighPoint Solutions as the VP of End User Services. Dan possesses a unique blend of global operational expertise, relationship management, and business development enabling him to develop and maintain efficient and effective solutions for our clients. Throughout his career, Dan has continuously evolved as a leader in the IT Services space having worked exclusively for life-science focused service providers servicing emerging biotech organizations as well as the world’s leading life science companies. His current responsibilities include oversight of operational teams in Service Desk, Depot, and Deskside Services, partnering with clients to assure service delivery and continuous improvement, P&L for End User Services, and catalyzing growth within the Outsourcing Practice at HighPoint Solutions.

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  • Keith Anastasi

    Informatics Support

    Keith Anastasi

    Keith is an Senior Level IT Program Manager with over 20 years experience managing large, complex IT Programs across multiple business verticals. Over the last 13 years, he has been exclusively working in the Life Science sector supporting all areas of Life Science IT where he specializes in IT PMO & IT Commercial processes and technologies. Most recently, Keith has been supporting emerging Pharmaceutical and Biotech companies with their IT Commercialization Planning and Delivery.

    Keith also provides Operational Leadership over technical support organizations and develops processes to ensure integration across internal and external organizations.

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  • Ashwin Kumar

    Director, CRM Support Services

    Ashwin Kumar

    Ashwin is the Director of CRM Support Services focusing on Outsourcing and Implementation Solutions across the board for Veeva and Salesforce.com. Ashwin has over 12 years of experience in the CRM Industry and has worked on various CRM Platforms like Siebel, Oracle CRM on Demand, Microsoft Dynamics, Veeva CRM and Salesforce.com in the Life Sciences and Medical industry. Prior to joining HighPoint, Ashwin has worked in designing and providing solutions for Global/Regional Implementation of CRM for multi-national Pharmaceutical companies. Ashwin holds a MS in Electrical and Computer Engineering from Michigan University.

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  • Danielle Lau

    Director, Data Migration Services

    Danielle Lau

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