Maintain quality. Scale efficiently. Protect your data. Accomplish all three while keeping costs under control. It’s possible for healthcare clients who transition their applications, systems, and business processes to HighPoint managed services.
For more than 10 years, HighPoint has freed up clients to focus on core business tasks by taking on their departments’ day-to-day operations. Our teams know the pressures healthcare clients face, and are continually trained to the latest security and compliance standards. And everything is backed by SLAs that meet your business’ unique objectives.
- Lower long-term support costs
- Predictable budgets
- Improved service levels
- Reduced impact of IT turnover
- Consistent adherence to quality standards
- Robust governance framework
- Single point of contact
- Established management and reporting system
HEALTHCARE DATA SECURITY
In addition to a track record of excellence, HighPoint delivers an informed approach to healthcare data security. We’ve developed best practices for EMR migrations that successfully merge acquired data sets, isolate legacy vulnerabilities, and maintain only what is legally necessary among archived patient data. The result is data that is significantly more secure, compliant, and accessible.
Receive end-to-end support for your mission-critical applications: commercial ERP solutions, CRM, HRIS, mobile applications, MDM, analytics, custom applications, and commerce solutions.
HighPoint’s application support team applies a proven methodology for development, administrative support, testing, upgrades, and enhancements to boost user productivity and time-to-value while decreasing time-to-market.
Since the amount and importance of data healthcare companies face has never been greater, our application managed services offer both results-based agreements and input-based agreements at any level of support required — from staff augmentation to fully managed.
Extend the capabilities of your internal team, on-shore or near-shore, with business process services from HighPoint. Our virtual bench scales up or down quickly — while retaining the resources and knowledge necessary to keep your processes moving forward.
Flexibility is not the only way we guide clients through unforeseen changes. Our shared services team can assess your business and technology drivers to plan, design, and implement leading-edge customer service operations that spur long-term strategic success.
Our helpdesk agents are equipped with knowledge management, process improvement, case management, and service enablement tools — enabling them to measurably improve first-time call resolution and bolster other key business metrics.
With 80,000 square feet across 6 global data centers of space dedicated to managed services, HighPoint is ready to meet your business needs at a competitive price. Choose the solution that fits your requirements, from an agile public cloud service to a dedicated cloud solution with optional managed services available.
Every HighPoint cloud service delivers a reliable level of quality and adaptable scalability, and comprehensive data security to meet and exceed Class A SSAE 16, SOX, JSOX, HIPAA, and PCI compliance requirements.
DATA ARCHIVING AND MIGRATION SERVICES
Retire applications and data from a wide range of sources to a secure private server maintained and monitored by HighPoint’s data migration services staff.
Our solution covers eDiscovery support, application data of all formats and types, ad-hoc business user data, policy management, retention policies, and legal holds, all in GxP/PHI-compliant environments. We also implement services at both SMB and enterprise scales, via solutions on-premise, in the HighPoint cloud, or on AWS/Azure.
STRUCTURED DATA AND APPLICATION ARCHIVING CLOUD
As a premier Informatica partner for healthcare archiving, HighPoint is uniquely equipped to relocate old or inactive data efficiently, and in full PII and GDPR compliance. Once migrated, patient records from multiple sources are searchable from a single-pane.
UNSTRUCTURED DATA ARCHIVING CLOUD
HighPoint can also preserve email, voice recordings, and other unstructured files and data — while enabling search/eDiscovery. In addition to data security measures, we ensure information is archived in compliance with your legal hold requirements and data auditing standards.
DATA MIGRATION SERVICES
Manage costs. Prepare for eDiscovery. And overcome your fear of deletion. HighPoint performs a variety of data migration services that can reduce data-related waste while ensuring the security and accuracy of your data migration.
- On-premises data archive services
- EHR data extraction
- EHR data migration
- Data analysis
Brandon McKayExecutive Vice President, Outsourcing Services
With more than 16 years of experience in the technology industry, Brandon has significant background in the delivery of application and infrastructure support, hosting and technical solutions to the life science & healthcare provider market. Responsible for all facets of the business including growth, client services, global operations, and P&L management. Throughout his career with HighPoint, Brandon has played an integral role in establishing and solidifying strategic relationships with key customers and partners and overseeing some of HighPoint’s most complex solutions. Brandon holds a BS in Business and Computer Science from Indiana University.
Harry CardilloSenior Director, Digital Transformation
Aleksandra IlicVice President, Digital Transformation
Aleksandra has more than 15 years of comprehensive experience managing consulting implementations, leading technology solutions, and building customer excellence and governance programs focused on the Life Sciences industry. Her expertise includes spearheading global deployment initiatives, supporting development centers, business process engineering, BI/CRM/CLM strategy and roadmap execution, project and operational excellence, business development and relationship management for clients such as GlaxoSmithKline, Boehringer Ingelheim, Biogen, Allergan, Novartis, Takeda, Urgo, Celgene, and more.
Prior to joining HighPoint, Aleksandra was the Senior Vice President of Skura Corporation focusing on growing Customer Success organization for CLM and adaptive sales enablement Life Sciences SaaS customers overseeing Account Management, Professional Services, and Technical Support. Aleksandra holds a BMath in Computer Science, Software Engineering Option and Combinatorics & Optimization Minor from University of Waterloo, Canada.
Sal RaietaSenior Director, Cloud Services
As a Senior Director of Cloud Services, Sal brings a broad background of IT experience in Private and Public Cloud Solutions. He is responsible for server and storage operations, network engineering, application support, data center operations, and the 24×7 Operations Center.
Sal has spent the past eighteen years at HighPoint in various capacities; he started his career as a System Engineer and then moved into management. From Engineer to Senior Director, he has worked with all areas of HighPoint and their customers providing a high level of service.
Joe ShramekDirector, IT Transformation
Joe has over 10 years of experience in the Health and Life Sciences industry delivering solutions in Managed Services, Hosting, ERP, SharePoint, LMS, HRIS as well as other custom solutions. His experience includes system solutions and design, project management, program management and delivery management.
Prior to joining HighPoint, Joe was a Delivery Manager for Accenture, working in the Order to Cash area in implementing large ERP solutions. He also worked as a Cutover Lead and Business Analyst. Joe holds an MBA with a concentration in Information Technology in addition to Bachelors degrees in Communications and Psychology from Rutgers University.
Dan BrunettiVice President, End User Services
Dan brings 25 years of experience in life science IT services to his role at HighPoint Solutions as the VP of End User Services. Dan possesses a unique blend of global operational expertise, relationship management, and business development enabling him to develop and maintain efficient and effective solutions for our clients. Throughout his career, Dan has continuously evolved as a leader in the IT Services space having worked exclusively for life-science focused service providers servicing emerging biotech organizations as well as the world’s leading life science companies. His current responsibilities include oversight of operational teams in Service Desk, Depot, and Deskside Services, partnering with clients to assure service delivery and continuous improvement, P&L for End User Services, and catalyzing growth within the Outsourcing Practice at HighPoint Solutions.
Keith AnastasiInformatics Support
Keith is an Senior Level IT Program Manager with over 20 years experience managing large, complex IT Programs across multiple business verticals. Over the last 13 years, he has been exclusively working in the Life Science sector supporting all areas of Life Science IT where he specializes in IT PMO & IT Commercial processes and technologies. Most recently, Keith has been supporting emerging Pharmaceutical and Biotech companies with their IT Commercialization Planning and Delivery.
Keith also provides Operational Leadership over technical support organizations and develops processes to ensure integration across internal and external organizations.
Ashwin KumarDirector, CRM Support Services
Ashwin is the Director of CRM Support Services focusing on Outsourcing and Implementation Solutions across the board for Veeva and Salesforce.com. Ashwin has over 12 years of experience in the CRM Industry and has worked on various CRM Platforms like Siebel, Oracle CRM on Demand, Microsoft Dynamics, Veeva CRM and Salesforce.com in the Life Sciences and Medical industry. Prior to joining HighPoint, Ashwin has worked in designing and providing solutions for Global/Regional Implementation of CRM for multi-national Pharmaceutical companies. Ashwin holds a MS in Electrical and Computer Engineering from Michigan University.
Danielle LauDirector, Archive Services
Danielle Lau is Director of Archive Services at HighPoint. Prior to her role as director, she joined HighPoint as an infrastructure project manager and quickly moved into the archive practice as an associate director. She has 20 years of comprehensive, diversified experience in data management, business continuity, availability services, voice communications, software support and project management. Her career has emphasized providing service solutions, sales support, and product management in technical service organizations.