Shared Services

We know you’re under pressure to cut costs, increase performance, and strengthen controls without impacting business operations. Our business process solutions let you focus on your core competencies by transitioning support functions to our expert resources. By trusting your business processes to HighPoint, you’ll benefit from reduced support costs and more efficient resource allocation.

Business process services provides quality resources, whether on-shore or near-shore, as an extension of your internal team. Our virtual bench can help you staff up or staff down to cope with changes in the industry or your business, utilizing resources that are already trained on your processes to reduce start-up time.

Working with our managed services team lets you direct your resources more productively, while achieving immediate cost savings. And as your business grows, we will ensure that your IT operations keep up. HighPoint can assess business and technology drivers to plan, design and implement leading-edge customer service operations. Our Technical and Product Support offerings are:

Cost-effective: Reduce cost per transaction by introducing innovative self-service options

Measurable: Help improve first-time call resolution and other key business metrics

Scalable: Address scalability and business continuity concerns by providing globally integrated support operations

Our helpdesk agents are enabled with knowledge management, process improvement, case management and service enablement tools; HighPoint can enhance your organization by providing Helpdesk Support & Data Stewardship.