HighPoint’s end user services provide a lower total cost of ownership, scalability as your company grows, and access to a dedicated group of subject matter experts. We guarantee a single point of entry, categorization, classification and prioritization, and full support. With 2.5 million interactions annually, 15 years of dedicated life sciences experience, and 10 locations spanning across 3 continents, HighPoint is the ideal partner to ensure your end user services are built for today and the future.

 

Service Desk

  • 24×7 Onshore or Offshore Options
  • Multi-lingual support
  • CRM & Enterprise Application support
  • Tier I and II integration
  • Designated Service Delivery Mgmt.
  • ServiceNow Ticketing System

Depot Services

  • Image development and configuration
  • Procurement assistance
  • Inventory tracking
  • Global deployments
  • Laptop/iPad Break-fix

Deskside Services

  • Onsite support at Client sites
  • IMAC (Install, Move, Add, Change)
  • US/EU Onsite Support
  • Hardware/software support
  • Network access administration